Privacy Policy
How we collect, use and protect your personal information.
Effective date: June 2026
MJJ Risk Limited ("MJJ Risk", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
We may collect the following types of personal information:
- Identity and contact details (name, email, phone, postal address, company);
- Information you provide via enquiry, contact or claims forms;
- Information necessary to provide insurance broking services, including risk, occupation, financial and claims history information;
- Technical information such as IP address, browser type, device information, pages visited and referring URLs (via cookies and analytics);
- Any other information you choose to provide to us.
2. How we collect your information
We collect personal information directly from you when you contact us, submit a form, request a quote, make a claim, or otherwise engage with our services. We may also collect information from insurers, underwriters, claims providers, credit reporting bodies, publicly available sources, and from our website's analytics tools.
3. How we use your information
We use personal information to:
- Provide insurance broking, advice and claims services;
- Obtain quotations and arrange cover with insurers;
- Respond to your enquiries and communicate with you;
- Comply with our legal, regulatory and professional obligations;
- Improve our website, services and customer experience;
- Send service-related updates and, where permitted, marketing communications (you can opt out at any time).
4. Disclosure to third parties
We may share your personal information with insurers, underwriters, reinsurers, claims investigators, loss adjusters, legal and other professional advisers, our authorising licensee (Insurance Advisernet), regulatory bodies, and service providers who assist us in operating our business. We require these parties to handle your information in line with applicable privacy laws.
We do not sell personal information. Some recipients may be located overseas, including in New Zealand and other jurisdictions where our insurers or service providers operate.
5. Cookies and analytics
Our website uses cookies and similar technologies, including Google Tag Manager and Google Analytics, to understand how visitors use the site and improve performance. You can accept or reject non-essential cookies via our cookie banner, and you can manage cookies through your browser settings. Rejecting non-essential cookies will not affect your ability to use the site.
6. Data retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal, regulatory, accounting and reporting obligations, and to resolve disputes.
7. Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration and destruction. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.
8. Your rights
You have the right to request access to, and correction of, the personal information we hold about you. You may also ask us to delete information where we are no longer required to retain it. To exercise these rights, contact us using the details below.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).
9. Children
Our services are not directed to children under 16, and we do not knowingly collect personal information from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated effective date.
11. Contact us
For any questions, requests or complaints regarding this Privacy Policy or your personal information, please contact our Privacy Officer at privacy@mjjrisk.com.au.